Frequently Asked Questions
Everything you need to know about Crankbrothers products, shipping, and warranty.
How do I know which pedal cleats are right for my riding style?
We offer various cleat options including the Standard Release and Easy Release. Standard Release is ideal for experienced riders seeking a secure connection, while Easy Release is perfect for beginners or those who want to exit the pedal with less effort.
What is the warranty policy on Crankbrothers wheels and pedals?
We stand by our quality. Our pedals typically feature a 5-year warranty, while our Synthesis carbon wheels come with a lifetime warranty against manufacturer defects to ensure you can ride with total confidence.
How often should I perform maintenance on my pedals?
For optimal performance, we recommend servicing your pedals once per season or every 100 hours of riding. We sell Refresh Kits that include all necessary bearings, bushings, and seals for a complete overhaul.
Do you offer international shipping for replacement parts?
Yes, we ship our premium mountain bike components and accessories globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for unused gear?
If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Can I use Crankbrothers shoes with other pedal brands?
While our shoes are optimized for the Match System to work perfectly with Crankbrothers pedals, they feature a standard 2-bolt mountain bike cleat pattern that is compatible with most other MTB pedal systems.